Privacy notice

DRAFT FOR OWNER REVIEW. This notice has not been approved. Items in highlighted brackets must be confirmed before publication.

Who we are

This notice explains how BK Tree & Stump Removal uses personal information when you use this website or send us an enquiry. The business is [LEGAL NAME OF BUSINESS, AND REGISTRATION DETAILS IF ANY], based at [BUSINESS ADDRESS]. You can contact us at info@bktreeandstumpremoval.co.uk or 07465668404.

What the enquiry form collects

When you send an enquiry, we receive:

  • your name;
  • the contact method you choose (email or phone) and the email address or phone number you enter;
  • your postcode;
  • the service you are interested in;
  • the message you write, which may describe a tree, a property or an access arrangement and may include personal details you choose to add;
  • the time the form was submitted, which is used to filter automated spam submissions.

Please do not include sensitive personal information, such as health details, in your message.

Why we use this information

We use your details to reply to your enquiry, discuss the work you need and, where you ask us to, prepare a proposal or quote. Where you go on to agree work with us, we also use the information to carry out that work.

Where enquiries are stored

Enquiries are stored in a database provided by Supabase. Access to stored enquiries is restricted, and the public website cannot read them.

Website hosting

This website is hosted by [HOSTING PROVIDER: TO BE CONFIRMED]. The hosting provider may keep standard server logs, including IP addresses, for a period it sets.

Images and third-party services

Some images on this website are loaded directly from Pexels, an image service. When you view a page with these images, your browser contacts Pexels, which may record technical information such as your IP address. The fonts used on the site are hosted by us and do not contact a third party.

Analytics and cookies

The website does not currently use analytics or advertising tools to our knowledge.

Who we share information with

We do not sell personal information. We share it only with the providers needed to run the website and handle enquiries.

How long we keep enquiries

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct or delete it, or object to how we use it. You can also complain to the Information Commissioner's Office if you are unhappy with how we handle your information.

Changes to this notice

We may update this notice when our services or systems change. The date shown here is when it was last revised. [DATE OF PUBLICATION]